Refund policy

Returns, Refunds & Guarantee

We want you to love what you buy from Plant Forged. Here’s exactly what we offer, so there are no surprises.

How to start a return or claim

Contact us via plantforged.com/contact or email hello@plantforged.com with:

  • Your name and email address
  • Your order number and the item/s purchased
  • The reason for your return or claim
  • Photos of the item/s, if applicable

1. Damaged or faulty items (all products)

We take great care to pack your order securely. If something arrives damaged, please let us know within 7 days of delivery so we can follow it up with the courier. If an item develops a genuine fault, get in touch as soon as you notice it. Include a brief description and a photo to help us resolve it quickly.

Depending on the issue, we’ll arrange a repair, replacement, credit note or refund, in line with the Australian Consumer Law, within 14 days of your request. Replacement timeframes depend on stock availability.

2. 30-Day ProTEAn™ Taste Guarantee

Not sure about protein tea? Try it risk-free.

  • Applies to ProTEAn™ tea only (Rise, Rest and the Foundation Bundle)
  • Claim within 30 days of delivery
  • At least half of each tin must remain. Just send us a photo, no need to post it back.
  • We’ll refund what you paid for the tea, not shipping
  • First order only, one claim per customer
  • On a subscription? We’ll cancel it for you, and the 2-delivery minimum won’t apply.

3. 60-Day Returns (full-price gear)

Changed your mind or need a different size? No problem. Full-price gear can be returned within 60 days of delivery for store credit, or an exchange for a product of equal or lesser value. We don’t offer cash refunds for change-of-mind returns.

To be eligible, items must be:

  • Unworn and unused
  • In their original condition and packaging, with tags attached

For hygiene reasons, worn or used lifting belts, straps, footwear and socks can’t be returned.

Return postage is at your cost and isn’t refundable.

4. Sale and clearance items

Discounted, sale and clearance items are final sale. We can’t accept change-of-mind returns or exchanges on these. Damaged or faulty items are still covered under Section 1.

5. Food and consumables

We can’t accept change-of-mind returns on food or consumable products, including tea, protein bars and supplements, other than under the ProTEAn™ Taste Guarantee or if the product is faulty.

A full list of ingredients is shown on our website and packaging. Please check them carefully before purchase or use for anything that may be of concern to you. Plant Forged can’t guarantee you won’t experience a reaction, and can’t be held responsible should one occur.

6. Normal wear and tear

Lifting belts and straps are built for hard training and will show normal wear over time, such as softened edges, stitching wear or minor paint chips. Normal wear from use isn’t a fault and isn’t covered for return, replacement or refund. If you believe the issue is a structural fault, get in touch and we’ll take a look.

7. International orders

This policy applies to all orders. For international returns, return postage and any customs duties or taxes are at your cost. Original shipping costs aren’t refundable.

8. Sending your return

Once your return is approved, we’ll send you our return address. Pack and seal the item/s securely in their original packaging and use a tracked or registered postal service. We can’t be responsible for returns lost or damaged in transit.